1. Privacy Policy –  *We do not store customer credit or debit card details*.  More details in our full Privacy Policy

2. Delivery Policy – We aim to deliver within 7 working days. There will be times when because of publication dates of Rabbiting On, or our attendance at events that this may be up to 28 days.  Clothing items will take longer as they are made to order and not held in stock.

3. Refund / Cancellation Policy – we aim to process refunds within 7 working days from receipt of all information required to process a refund.  There may be times when this takes a little longer and we allow up to 28 days in these instances. Please note that if you have set up a subscription with paypal or a direct debit with Go Cardless and wish to cancel, you must cancel these yourself.  We are not able to / will not cancel these payments for you.

4. Clothing is made to order and cannot be refunded or exchanged, so please ensure you order the correct size, style and colour.

5. Contact Us page – info@rabbitwelfare.co.uk or RWAF, Enigma House, Culmhead Business Park, Taunton, Somerset, TA3 7DY, 0844 324 6090

6. Products and pricing – as advertised on shop.rabbitwelfare.co.uk

7. RWF is a Charitable Incorporated Organisation, registration no 1167093

8. The RWAF is a Company Limited by Guarantee number 10044925

9. The RWAF is registered for VAT number 815712538

10.  Rabbiting On Subscription: Your payment covers 4 issues of Rabbiting On magazine. We do not do partial refunds if you wish to cancel part way through.  If you have paid by Paypal it will most likely have been via the subscription service. This means Paypal sends RWAF a renewal payment on the anniversary of the membership, unless you cancel the pre-approved payment, which you can do at any time.   RWAF is not able to / will not cancel this for you.  This will not cancel your subscription to the 4 issues you have already paid for it will simply cancel your automatic renewal. The same applies to any Go Cardless direct debit payment or standing order you have set up with your bank. You can renew by cheque, or card if you prefer.   If you would like to set up a Standing Order as an alternative way of renewing please contact us.